Refund Policy
Fair, clear, and honest.
Last updated: April 2026
How subscriptions work
CrossCast subscriptions are billed monthly in advance through Stripe. When you subscribe to a paid plan, you are charged immediately for the first month. Your subscription renews automatically on the same date each month unless you cancel.
Cancellations
You can cancel your subscription at any time from your dashboard. When you cancel, your plan remains active until the end of the current billing period. You will not be charged again after cancellation. We do not offer prorated refunds for unused time within a billing period — you retain full access until the period ends.
Refund eligibility
We offer refunds in the following circumstances: if you are charged after a confirmed cancellation due to a technical error on our part, if you are double-charged due to a billing system error, or if you contact us within 48 hours of your first subscription charge and have not used the platform beyond account creation. To request a refund, use our contact page. We aim to resolve all refund requests within 5 business days.
Storage overages
Storage overage charges at $0.25/GB are calculated at the end of each billing period based on actual usage above your plan limit. These charges are non-refundable as they reflect actual infrastructure costs incurred. If you are approaching your storage limit, you will see a warning in your dashboard and can upgrade your plan at any time to avoid overage charges.
No download billing — ever
CrossCast never charges based on the number of times your episodes are played or downloaded. This means there are no surprise overage charges from viral episodes or traffic spikes. You will never receive a bill you did not expect from listen activity. This is not a promotional policy — it is a permanent commitment.
Stripe payment processing
All payments are processed securely by Stripe. CrossCast never stores your card details. Refunds processed through Stripe typically appear on your statement within 5 to 10 business days depending on your bank or card issuer.
Questions
If you have any questions about a charge or would like to request a refund, use our contact page. Include your account email and the date of the charge in question.